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Your Better Business Bureau (BBB) Foundation and Mountain States Employers Council (MSEC) have created created an exclusive opportunity for BBB Accredited Businesses.
We have selected several MSEC educational courses specifically geared to helping businesses excel. These courses are offered at a reduced rate of $99 and open only to BBB Accredited Businesses. We encourage you to participate in this new opportunity! |
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June |
July |
August |
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MSEC Course Descriptions Negotiation for Win/Win Results
Objective: To examine, understand and experience the phases of the negotiation process: analysis, preparation and discussion. Participants will learn procedures ant tactics for win/win outcomes. The approach of this seminar is to improve personal negotiation skills so that one’s interests are achieved while preserving the relationship between the parties. |
6/7/10 8:30-4:00 |
7/9/10 8:30- 4:00 |
8/9/10 8:30- 4:00 |
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Wage and Hour Workshop
Objective: To provide an analytical framework and working knowledge of the Fair Labor Standards Act (FLSA). Participants will learn common pitfalls to avoid, such as failing to pay overtime to salaried employees who are not exempt or allowing private sector employees to use comp time outside the week when overtime is worked. |
6/7/10 8:30-3:30 |
N/A |
8/9/10 8:30- 3:30 |
Conflict: Self-Management
Objective: To teach participants to understand and respond constructively to interpersonal conflicts. Many people in organizations respond to conflict by trying to avoid it, or by reacting inappropriately because they don’t know what to do with the emotions or the content driving the conflict. Ineffective conflict management is time consuming and costs organizations money and productivity. This seminar is about managing differences productively and efficiently while maintaining positive relationships. |
6/8/10 8:30-4:30 |
7/14/10 8:30- 4:30 |
N/A |
Effective Interviewing Skills I
Objective: This class is a practical step-by-step approach for planning, conducting and evaluating a structured, behavioral interview. Based on the principal that past behavior is the best predictor of future performance, participants will learn to recognize the critical factors that predict performance and how to assess candidates using a variety of questioning techniques and interview tools. |
6/10/10 8:30-4:30 |
7/22/10 8:30- 4:30 |
8/19/10 8:30- 4:30 |
Customer Relations: Making the Connection
Objective: In this class participants discover how to create customer service experiences which ensure that people leave not merely as “satisfied customers” but as “loyal customers.” It explores methods to connect with customers to give them a truly personalized experience, practice skills to acknowledge the customer’s needs in difficult situations and determine appropriate action steps in varying service situations. |
N/A |
7/9/10 8:30- 4:30 |
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All courses are held at MSEC's Denver location at 1799 Pennsylvania St., Denver, CO 80203.
To register please call 303.894.6732 or email registration@msec.org.
For a complete listing of MSEC courses please visit www.msec.org.
MSEC is committed to enhancing your BBB benefits. In addition to these course offerings, MSEC offers a 40% discount to BBB Accredited Businesses with 10 or less employees. |
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