ASSISTED LIVING CHECKLIST
PROTECTION AND PLANNING
- Is there a written plan for the care needs of each resident?
- Does the family and physician(s) participate in the resident’s written care needs plan?
- Is there a written Agreement Contract on file for every resident?
- Does the Agreement Contract disclose all policies and fees for
- Health care and supportive services?
- Admission and discharge provisions?
- Refunds and transfers?
Is there a process to periodically review the residents written care needs plan?
Is the name of the local Ombudsman conspicuously posted and visible throughout?
PHYSICAL FACILITIES
- Is the floor plan easy to follow?
- Are doors, halls and rooms accommodating to wheelchairs and walkers?
- Are handrails and non-slip floors evident and convenient?
- Is the facility free of offensive odors and HVAC regulated with adequate lighting?
- Does the facility have fire/smoke protection devices and sprinklers and clearly marked exits?
MEDICATION AND HEALTH CARE
- Does the facility have specific policies on medication for record keeping, storage and staff training?
- Is there a staff person that coordinates home health care visits?
- Is staff available to assist residents who experience orientation or judgment losses?
- May you use your own physician?
- Is there a clearly stated policy for responding to a resident’s medical emergency?
FOR NURSING HOMES ONLY
- Are fraud and abuse posters posted and visible throughout?
- Is the staffing ratio of patients to residents posted and visible throughout?
- Is the quality of care ratings posted and visible throughout?
- Were the administrator and staff visible, involved and easily identified?
The BBB reminds all consumers to always call or click first before you buy or donate!
303-758-2100 or www.denver.bbb.org.
The Denver/Boulder Better Business Bureau is a membership-based nonprofit 501(c)(6) organization dedicated to promoting and fostering the highest ethical relationship between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence. Founded locally in 1951 and an active member of the Council of Better Business Bureaus (CBBB) based in Arlington, VA, the Denver/Boulder BBB offers free information to the community in addition to facilitation, mediation, and arbitration services. Along with the BBB Education Foundation, a 501(c)(3) nonprofit dedicated to consumer, business and marketplace education, the BBB provides free services every day through its automated inquiry line at 303-758-2100 and web site at www.denverbbb.org.
