Denver, CO – September 21, 2011 – A company called Front Range Brew Tours is racking up Better Business Bureau complaints from consumers who say they paid for tour passes to breweries in lower downtown Denver but were stood up by the business.
Complainants state that they purchased passes and either couldn’t ever make a reservation or did make a reservation but when they waited at Union Station to be picked up for the tour, no one ever came. Due to these issues, sightseers say they have tried to contact the company several times for a refund and have been unsuccessful.
Many say they purchased their passes through a Denver Daily Deals promotion. At least one of those complainants was refunded for the passes he bought through Denver Daily Deals but says the ones he bought directly from the company have not been refunded. The business responded to one complaint in July but so far, the other nine that have been filed have not been responded to.
“What is so concerning to the BBB about this company is that they continue to offer and take payments on their website for these tours, while at the same time, consumers continue to complain that no one is showing up to provide this service,” said Dale Mingilton, president and CEO of the BBB Serving Denver/Boulder.
Front Range Brew Tours’ own Facebook page contains posts from angry customers.
The BBB has requested a meeting with this business to discuss its pattern of complaints. The company has currently earned itself an F rating with the BBB.
Consumers making purchases online are encouraged to research companies very carefully before making any decisions. Your research should include checking with the BBB by visiting www.denver.bbb.org or by calling (303) 758-2100.
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About the BBB
The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, free BBB Business Reviews and BBB Wise Giving ReportsTM on charities and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada. Please visit www.denver.bbb.org for more information.